Case studies
Real engagements. Real outcomes.
A selection of recent work with Belgian and international organisations. More references available on request.
Designing and building a SIAM layer — properly.
- Client:
- Large Belgian public-sector organisation (confidential)
- Status:
- Engagement ongoing
The challenge
A complex, multi-supplier IT environment without a clear integration layer. Suppliers operating in silos. Governance unclear. The client needed an independent partner to design and build the SIAM capability — and to keep vendor interests out of the design.
Our approach
Two phases, one team:
- SIAM design — operating model, processes, roles and governance designed around the client's reality rather than a template.
- SIAM build — translating the design into working tooling, ways of working and supplier contracts across multiple IT towers.
The outcome
A foundation for run: the client can now integrate, govern and steer suppliers in a hybrid organisation, with a clear seat at the head of the table.
Uniformity@ICT — strengthening ICT's capabilities.
- Client:
- Constructiv — fund for existence security in Belgian construction
- Status:
- 2023–2024
Who
Constructiv is the fund for existence security in the Belgian construction sector, established by social partners. It provides supplementary social benefits, fights social fraud and unfair competition, manages competence development and promotes safety on construction sites.
What
In 2022 Constructiv renewed its 25-person ICT department to collaborate better with internal and external partners. Several changes drove a need for greater uniformity:
- Restructuring ICT towards a value-driven approach.
- Optimising continuity and interchangeability of expertise inside the ICT team.
- Moving from a project-based to a product-based way of working in a DevOps environment, on the road to CI/CD.
- Automating tasks through supporting tools.
Our scope: uniformising key ICT processes, setting up a governance structure to manage them, and selecting and implementing the supporting tools.
How
We ran two parallel tracks:
- IT Service Management — uniformising incident, change and release management; rolling out Jira Service Management and Confluence.
- Project & Product Management (PPM) — implementing Agile ways of working (Scrum, Kanban) with a governance structure and supporting tooling (Jira Software, Confluence).
We grounded the work in best practices (ITIL, PRINCE2, Agile, Scrum, SAFe) and tailored them to Constructiv's specific needs. Close collaboration with ICT management and the business was essential to define and embed processes and roles.
Results
- Better continuity through smoother interchangeability of people across projects and products — back-ups got up to speed faster.
- Faster onboarding of new people in a growing ICT department.
- ICT management gained better overview and more transparency.
- Uniform ways of working enabled smoother automation of tasks.
- Streamlined collaboration with external providers.
- Shorter lead times thanks to clear responsibilities.
Keys to success
- A pragmatic, step-by-step approach that built support and a feasible implementation.
- Attention to coherence and alignment with other initiatives inside and outside ICT.
- Experienced professionals with a broader business perspective.
- Xedis' independence guaranteed objectivity and protected value for Constructiv.
More references on request
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